WHEN WILL MY ORDER SHIP?
HOW LONG DOES SHIPPING TAKE IN THE USA?
DOMESTIC SHIPPING METHOD.
WILL MOSHEYOSSEL PAY FOR DOMESTIC SALES TAX?
HOW LONG DOES SHIPPING TAKE OUTSIDE OF THE USA?
WILL MOSHEYOSEL PAY FOR INTERNATIONAL DUTIES?
INTERNATIONAL SHIPPING METHOD.
MY ORDER IS LOST IN THE MAIL, WHAT DO I DO?
HOW CAN I TRACK MY ORDER?
DO YOU OFFER REFUNDS OR EXCHANGES?
WHAT IS YOUR RETURN POLICY?
INSURANCE
FOR MOST PRE ORDER PURCHASES, YOUR ORDER IS PACKED AND SHIPPED WITHIN 10- 12 BUSINESS DAYS OF YOUR PURCHASE. AND WILL BE SHIPPED 1-3 DAYS AFTER PRE ORDER HAS FINISHED.
FOR MOST STANDARD ORDERS YOUR ORDER IS PACKED WITHIN 1-3 BUSINESS DAYS OF YOUR PURCHASE AND WILL BE SHIPPED 1-3 DAYS AFTER YOUR ORDER HAS FINISHED.
AVERAGE DELIVERY TIME FOR DOMESTIC ORDERS IS 3-7 BUSINESS DAYS VIA UPS OR FEDEX GROUND.
EXPEDITED SHIPPING IS AVAILABLE UPON REQUEST. PLEASE EMAIL CONTACT@MOSHEYOSSEL.COM WITH YOUR ORDER NUMBER FOR INQUIRY.
WE CHOOSE TO SHIP OUR PRODUCTS WITH EITHER FEDEX OR UPS FOR THE MOST ECONOMICAL DOMESTIC SHIPPING PRICES. REGARDLESS OF THE CARRIER THIS MEANS THE PRODUCTS WILL TRAVEL WITH ALTERNATIVE VEHICLES, ON OPTIMIZED TRANSPORT ROUTES AND PASS THROUGH ENERGY-EFFICIENT WAREHOUSES IN ORDER TO ENSURE A REDUCTION IN CO2 EMISSIONS COMPARED TO MOST OTHER CONVENTIONAL SHIPMENT METHODS. ORDERS RECEIVED ON A SATURDAY, SUNDAY, OR HOLIDAY WILL BE PROCESSED THE FOLLOWING BUSINESS DAY. WE DO NOT ACCEPT RESPONSIBILITY FOR CARRIER DELAYS, OR DELAYS CAUSED BY HOLIDAYS OR NATURAL DISASTERS. DELIVERY COSTS ARE CALCULATED AT CHECKOUT.
ALL THE CUSTOMERS THAT CHOOSE DELIVERY TO THE STATES OF CALIFORNIA, FLORIDA, NEW JERSEY AND NEW YORK ARE REQUESTED BY LAW TO COVER SALE IMPORT DUTIES AND STATE CUSTOM CHARGES IN ADDITION TO THEIR BILL AND SHIPPING PRICE. THE RECEIPT WILL SHOW THE TOTAL AMOUNT AND THE ITEM CATEGORY WHERE TAXES APPLY.
AVERAGE DELIVERY TIME FOR INTERNATIONAL ORDERS INCLUDING TRANSIT THROUGH CUSTOMS MAY VARY FROM COUNTRY TO COUNTRY. MOST ORDERS WILL TAKE 3-8 BUSINESS DAYS VIA DHL GROUND SERVICE.
EXPEDITED SHIPPING IS AVAILABLE UPON REQUEST. PLEASE EMAIL CONTACT@MOSHEYOSSEL.COM WITH YOUR ORDER NUMBER FOR INQUIRY.
MOSHEYOSSEL DDP (DELIVERY DUTIES PAID) SHIPPING TO A FEW SELECTED COUNTRIES AND REGIONS. THIS MEANS TAXES, CUSTOM FEES AND IMPORT FEES FOR EUROPEAN UNION COUNTRIES, SWITZERLAND, THE UNITED KINGDOM, THE UNITED STATES, CHINA MAINLAND, HONG KONG SAR, JAPAN AND SOUTH KOREA ARE INCLUDED.
SHIPMENTS TO COUNTRIES NOT LISTED ABOVE WILL BE SHIPPED DDU (DELIVERY DUTIES UNPAID) WHICH MEANS THEY MAY BE SUBJECT TO CUSTOM FEES, IMPORT FEES AND TAXES, THESE ARE THE SOLE RESPONSIBILITY OF THE CLIENT AND WILL NOT BE BORNE OR REIMBURSED BY MOSHE YOSSEL.
WE CHOOSE TO SHIP OUR PRODUCTS VIA DHL SHIPMENT SOLUTIONS. THIS MEANS THE PRODUCTS WILL TRAVEL WITH ALTERNATIVE VEHICLES, ON OPTIMIZED TRANSPORT ROUTES AND PASS THROUGH ENERGY-EFFICIENT WAREHOUSES IN ORDER TO ENSURE A REDUCTION IN CO2 EMISSIONS COMPARED TO CONVENTIONAL SHIPMENT METHODS. ORDERS RECEIVED ON A SATURDAY, SUNDAY, OR HOLIDAY WILL BE PROCESSED THE FOLLOWING BUSINESS DAY. WE DO NOT ACCEPT RESPONSIBILITY FOR CARRIER DELAYS, OR DELAYS CAUSED BY HOLIDAYS OR NATURAL DISASTERS. DELIVERY COSTS ARE CALCULATED AT CHECKOUT.
AFTER YOUR ORDER IS SHIPPED FROM OUR ATELIER, IT IS OUT OF OUR HANDS. WE ARE NOT RESPONSIBLE FOR LOST PACKAGES, MISSED DELIVERIES OR UNDELIVERABLE ADDRESSES. IF YOU HAVE A QUESTION CONCERNING TRACKING OR SHIPPING PLEASE CONTACT YOUR CARRIER.
A TRACKING NUMBER WILL BE PROVIDED WHEN YOUR ORDER HAS BEEN SHIPPED. IF YOU STILL HAVEN'T RECEIVED IT, PLEASE CONTACT US WITH YOUR ORDER # & EMAIL ADDRESS. PLEASE BE PATIENT, AS TRACKING INFORMATION CAN TAKE A FEW DAYS TO UPDATE.
WE DO NOT OFFER REFUNDS BUT WE DO OFFER EXCHANGES OR STORE CREDIT WITHIN 10 DAYS OF RECEIVING YOUR ORDER ON ALL UNWORN ITEMS EXCLUDING SALE ITEMS.
WE OFFER RETURNS FOR STORE CREDIT WITHIN 10 DAYS OF RECEIVING YOUR ORDER ON ALL UNWORN ITEMS EXCLUDING SALE ITEMS.
ALL RETURN SHIPPING COSTS ARE AT THE SOLE RESPONSIBILITY OF THE CUSTOMER.
IF THE CUSTOMER DECIDES TO PROCEED WITH AN ALTERNATIVE, THEY MUST PRE-PAY THE COSTS AND SHARE TRACKING NUMBER WITH OUR TEAM. IF MOSHE YOSSEL FACES ANY COST, IT WILL BE DEDUCTED FROM THE FINAL REFUND AND WILL NOT BE REIMBURSED.
FROM THE MOMENT OF DISPATCH THE PACKAGE IS FULLY INSURED WITH YOUR DESIGNATED CARRIER AGAINST DAMAGE, THEFT AND LOSS. ONCE THE PACKAGE HAS BEEN SIGNED FOR BY THE CUSTOMER OR GIFT RECIPIENT THE RESPONSIBILITY SHIFTS TO THE CUSTOMER AND THE INSURANCE IS VOID.
WE URGE CUSTOMERS TO NOT ACCEPT PACKAGES THAT ARE DAMAGED, BROKEN OR SEEM TO HAVE BEEN TAMPERED WITH.
IN SUCH CASES CONTACT OUR TEAM AT CONTACT@MOSHEYOSSEL.COM FOR SUPPORT.
WE DO NOT OFFER RETURNS BASED ON THESE ACCUSATIONS ONCE THE PACKAGE HAS BEEN SIGNED FOR.